Cancellation & refunds

What happens to your money if a booking isn't confirmed, if you cancel, or if the airline or hotel does.

1. 1.If your booking isn't confirmed

   Your payment is only authorised when you pay, and taken once the airline or hotel confirms. If they don't, nothing is taken: the authorisation is released automatically and we email you. Banks usually show it back within hours; some take up to 5–7 working days.

2. 2.Cancelling a flight

   Ask from your booking page (Need to cancel?) or call us. Our desk cancels the ticket with the airline and confirms the refund by email.

   You get back what the airline refunds under your fare's rules, shown at checkout under Cancellation and change fees. A non-refundable fare may return only part of the taxes, or nothing. If your booking page showed a FLYYnGO cancellation fee when you booked, it is kept from the refund. A convenience fee, where one was charged, is not refunded.

3. 3.Cancelling a hotel

   Ask from your booking page or call us. The hotel's cancellation policy, shown at checkout, decides the refund: a free-cancellation rate cancelled in time is refunded in full; after that date, or for a non-refundable rate, the hotel's charges apply. A FLYYnGO cancellation fee is kept only if your booking page showed one when you booked.

4. 4.No-shows

   A flight or stay you don't turn up for is treated under the airline's or hotel's rules, which usually give no refund. For a flight, ask us within 90 days about any taxes the airline returns.

5. 5.If the airline or hotel cancels or changes

   If an airline cancels or reschedules your flight, or a hotel cannot honour your booking, call us: we arrange the refund or an alternative the supplier offers, at no charge from us.

6. 6.How and when refunds are paid

   Refunds go back to the card, UPI account, bank account or wallet you paid with, through Razorpay. We start the refund as soon as the airline or hotel confirms the cancellation and email you when it is on its way; banks usually show it within 5–7 working days.

7. 7.Questions and complaints

   Email support@flyyngo.com or call +91 91935 50555 (9am–9pm). If you're not happy with how a refund was handled, write to our Grievance Officer, Khushi Singh, at the same address.